They are designed to remain compliant with your license and protect you from someone else using your license. There, you can add an account with your current information, register products to that account, and delete your old accounts, or those with outdated information.Īctivation limits are based on the type of license agreement you have. Keep your contact information up-to-date using Register Once. This can happen if there is a change to your name, the company name, or your address after the product was registered.
The contact information doesn't match what is already associated with the serial number when the product was registered. Your contact information doesn't match the serial number
For more information about when previous versions become ineligible for activation, see Product Support Lifecycle. You are trying to activate an ineligible previous version You can only activate previous versions that are listed on the eligible previous version list for subscriptions or maintenance plans. Note: After the contract manager assigns the product to you, click Log in as a different user and sign in with your Autodesk Account credentials. If you entered the serial number and product key, but the Activate button is grayed out, contact the contract manager to assign the product to you.
For more information, see Finding Serial Numbers & Product Keys. You entered the serial number for an individual product rather than the collection serial number If you are activating a product in a collection, make sure you use the serial number and product key for the collection (not the individual product). Error: "Serial number invalid" (Subscription product).Error: "Invalid serial number " (standalone activation).The serial number is obsolete and has been replaced with another serial number to simplify a contract.īefore registering and activating your product, make sure your serial number matches the product, release, and the type of license you purchased.The serial number is associated with a product or a release of a product that you are not licensed to use.Your product might have been upgraded to a newer version or cross-graded to a different product.There are several reasons why a serial number may not be valid. You can request a report that lists information about your product serial numbers, including product, version, and status, by visiting Contact Support - License Reports. The serial number is valid for a network deployment, but you are trying to activate the product as a stand-alone license (and vice versa).īefore registering and activating your license, make sure your serial number matches the product, release, and type of license you purchased.The serial number is valid but is associated with a different version of AutoCAD (e.g., AutoCAD 2009 versus AutoCAD 2011).The serial number is valid but is associated with a different product (e.g., AutoCAD LT 2010 versus AutoCAD 2010).This error is often displayed as "Serial Number is invalid." There are several reasons why this mismatch can occur. Your serial number does not match the product
For more information, see How to find your Host Name and Physical Address. The host ID is incorrect (only valid for network licenses.The machine address, physical address, or host ID is incorrect (only valid for network licenses).
The host name is incorrect (only valid for network licenses).The company name must match the account name listed for the license.See: Finding Serial Numbers & Product Keys The serial number cannot contain alpha characters.
The serial number must have exactly 12 characters (11 numerals and a hyphen).Try entering the values again in case you misspelled something.